Returns

You can return the item under certain conditions.

Returns policy

You can return most products within 14 days. You can return or exchange almost anything you buy from us online or over the phone. If the product is damaged or defective, you can check the warranty policy.

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the consumer. The consumer shall bear the direct costs of returning the product. The consumer observed the period of returning the product in any event if the product is returned before the expiration of the cooling off period. Valenta is not liable for damage or loss of returned items.

The conditions are:

• Article must be returned within 14 days after receiving it
• You must return an item in the same condition as it was received
• We would like to ask you to send along  a copy of the invoice.

For a fast and correct handling, it is important to notify us of the return by clicking on the ‘Return Request’ button.