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When will I receive my order?

Orders in The Netherlands placed on weekdays before 16:00 will be shipped the same day.
Orders outside the Netherlands placed before 13:00 hrs will be shipped the same day. Orders placed on weekends and holidays will be shipped the next business day. Please allow for delays during busier periods, such as holidays and special holidays.

We will keep you updated on the order process by email. You can also follow the order within your account by clicking on ‘My Account’. When you are in your account, click on ‘My Orders’.

In the list below you can find how long it could take to deliver your order:

Package by GLS or DPD
Belgium: 2-3 working days
Germany: 2-3 working days
Luxemburg: 2-5 working days
Denmark: 2-3 working days
UK: 2-3 working days
France: 2-3 working days
Austria: 2-3 working days
Poland: 3-5 working days
Finland: 3-6 working days
Hungary: 3-5 working days
Ireland: 3-5 working days
Italy: 3-5 working days (islands excluded)
Portugal: 3-5 working days
Spain: 3-5 working days (islands excluded)
Sweden: 2-3 working days

In ‘My Account’ it says that the order has been shipped. However, I have not yet received my package.

We do everything we can to deliver your order as soon as possible. If the status of the shipment is shown as ‘Delivered’ and you still haven’t received your package after three days, please contact our Customer Support.

I haven’t received all the articles I ordered.

In the order status you can see when the articles have been sent. When all the articles where shipped on the same day, but you haven’t received all the products within your order, please contact our Customer Support.

What's the status of my order and delivery due to Covid-19?

Fortunately, the carriers have largely regained their deliveries and orders are usually back to normal transport schedule. Unfortunately, we still experience that there is sometimes some delay, due to the crowds and the dropout of personnel at the carriers due to Corona. Due to these uncertain situations, we cannot guarantee that the deliveries will reach you on time, but because of this there will be no major delay, as before, most likely 1 day. You can always keep an eye on your parcel via track / trace.

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