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https://www.valenta.com/en/false-payment-reminder/l64c9
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False payment reminder
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When you have fulfilled your payment in less then 5 days, the payment has probably crossed our reminder. You do not have to pay the reminder in that case. The payment will be processed within 5 business days.

If you have returned your order, it has probably crossed the reminder. As soon as we have received the returned item and confirmed this, you do not have to pay your reminder.

Did you not receive your order and is the package not delivered at your neighbors? Please contact our customer service. We are happy to help you.

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