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Returns

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51
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https://www.valenta.com/en/money-back-guarantee/l51c8
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detail
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Money back guarantee
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If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to Valenta within 14 working days after taking delivery of the article. The consumer must follow all further return conditions and instructions stipulated by Valenta. This guarantee does not comply if the article has been used, or if the consumer has attempted to mend or alter the article in any way. Return articles will only be accepted if they are sent in the original, undamaged packaging. Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the consumer. If the return instructions have been followed accurately, Valenta will reimburse the consumer for the returned article(s) within thirty days after receiving it. If a payments is completed by credit card, refunds will automatically be applied to the credit card used by the customer at the time of purchase.

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