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How can I order something at Valenta?

To order something on Valenta, please follow these steps:

Search for the desired product or products you would like to buy and place them in your shopping cart. The products remain in your shopping cart, so that you can continue searching for other products without any worries. Found the products you wish to buy? Click on the shopping cart on the top right and then click on ‘Checkout’. Fill in your details.

Complete order

Fill in your details including the shipping address then choose the desired payment method and click on ‘Send Order’. You will now be redirected to the payment environment of your chosen payment method. Follow the given steps to complete the order.

Where can I find the details of my order?

Click on ‘Login’. Once you are logged in, click on ‘My account’ after that click on 'My orders'. Here you’ll see a complete list of the orders you have made, including information about your most recent order.

Change or cancel order

Once you have placed an order, it is no longer possible to make any changes to the order. You can however cancel the order by filling in the Withdrawal Form and place a new order. Cancelling an order is possible as long as you have not yet received a confimation that the order has been sent. If it is no longer possible to cancel the order anymore, you have the option to return your order within 14 days.

Are orders free of shipping costs?

Orders outside of the Netherlands will be calculated shipping costs, which will be determined per country. 
Orders placed before 13:00 hrs will be send out the same day, otherwise the next day.

Is it possible to have my order delivered to a different address? Or have it delivered on a postal address?

Yes, you can have the order delivered to a different address. Fill in the address or postal address you would like the order to be delivered to.

I can’t find my order via Track and Trace.

If you have clicked on the link to Track and Trace, you may get the following message: ‘There are no items found for this combination.’ The term ‘combination’ refers to the combination of the code and the postcode to which your order is to be delivered. This message may appear when GLS or DPD has not yet processed the Track and Trace code. If that is the case, you can check the status on the next weekday. If the order hasn’t been delivered after two weekdays and you still keep seeing the message, please contact our Customer Support.

Track and Trace

Track and Trace is a quick and easy way to follow your order online until it is delivered. This extra service is only available for packages and can be found in the check out section. Once the order is approved and ready for shipment, you will receive an email with the link to Track and Trace.  Once the shipment has reached the carrier facility, a tracking event will appear.

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