To order something from Valenta, proceed as follows.
First, find the product or products you want to purchase and place them in your shopping cart. The products remain in your shopping cart, so that you can continue your search for other products without any worries. Once you have found all the desired products, click the 'Checkout' button in your shopping cart. Then indicate where the order should be delivered.
Pay and complete
After the details have been entered and you have indicated where the order should be sent to, you choose the method of payment. You can choose between iDeal, Credit Card, Paypal and Mister Cash. Then click on 'Submit order'. You will now be redirected to the payment environment of the chosen payment method.
Where can I find the details of my order?
Go to 'My Account'. Log in, if you haven't already done so, with your email address and password. When you are logged in, click on 'My orders'. Here you will see an overview of the orders you have made, including the information about your last order.
When do I receive my order?
We will keep you informed by email. You can also track the order via your account. To do this, go to your account and then to ' My Orders '.
Orders placed on working days (Mon - Thu) before 4:00 PM will be shipped the same day. Friday orders are processed until 2:00 PM. Orders placed on weekends and holidays will be shipped the next business day. Shipping to Belgium and Germany can take 2-4 days. Please allow for delays during busier periods, such as holidays and special holidays.
Change or Cancel Order
It is not possible to change an order after it has been placed. You can cancel the order by filling in the cancellation form with the details of the order. After that you can place a new order. Cancellation is only possible if you have not yet received a message that your order has been shipped. If the cancellation is no longer possible, you have the option to return your order within 14 days.
Can I have my order delivered to a different address?
You can have your order delivered to a different address than you have indicated in your account. You then enter a different address when checking your details.
I cannot find my order via Track and Trace.
If you have clicked on the link to Track and Trace, you may receive the following message: 'No shipments were found for this combination'. The combination means the code and the postal code where the order must be delivered. The message may appear when Post.nl or DPD has not yet processed the Track and Trace code. In that case you can request the status of the order the next working day. If the order has still not been received after two working days and you continue to see the message? Please contact our customer service or send us an email.
Track and trace
A Track and Trace is a convenient way to track your shipment online until delivery. As soon as the order has been approved and is ready for shipment, you will receive an e-mail from us containing the link to the Track and Trace data. The first tracking activities become visible as soon as the shipment has reached the carrier's depot.
If you have not received a tracking number, please feel free to contact us at info@valenta.com.