How do I place an order with Valenta?

Placing an order with Valenta is easy. Find the products you would like to order and add them to your shopping cart. You can continue shopping and return to your cart at any time.

Have you added all the products you want? Click ‘Checkout’ and enter your details and preferred delivery address.

Payment and completing your order

During checkout, you can choose from the available payment methods. Once your payment has been completed, you will receive an order confirmation by email.

Always check your details carefully before placing your order.

Where can I find my order details?

You can view your order details via ‘My Account’. Log in using the email address you used when placing your order.

Under ‘My Orders’, you will find an overview of your orders and the available information about their status.

When will my order be shipped?

Orders placed on a working day before 9:00 PM are generally processed and shipped the same day.

Orders placed after 9:00 PM are processed and shipped on the next working day.

We do not ship orders on weekends or official Dutch public holidays. Orders placed during the weekend or on an official Dutch public holiday will be processed and shipped on the next working day.

Please note that delivery may be delayed by the carrier during busy periods. This may occur around Black Friday, Cyber Monday, Sinterklaas, Christmas, New Year’s Eve, public holidays and other busy promotional or gift-giving periods.

Any such delays occur after the order has been handed over to the carrier and are beyond our direct control. We will, of course, do everything we can to process your order and hand it over to the carrier as quickly as possible.

Changing or cancelling an order

Unfortunately, once an order has been placed, it is no longer possible to make changes to it.

Would you like to cancel your order? Please contact us as soon as possible. Cancellation is only possible as long as your order has not yet been shipped.

Has your order already been shipped? Unfortunately, we can no longer cancel or intercept the shipment. Once you have received the order, you can return it in accordance with our return policy.

Can I have my order delivered to a different address?

Yes. During checkout, you can enter a different delivery address from the address linked to your account, if applicable.

You are responsible for entering and checking your delivery details correctly before placing your order.

Shipping and Track & Trace

Which shipping method is used?

The available shipping methods may vary depending on the order. If multiple shipping options are available during checkout, you can choose the shipping method that best suits your needs.

In some cases, for example, you may be able to choose between shipping with Track & Trace and shipping without Track & Trace. If this option is available during checkout, the chosen shipping method is the customer's responsibility.

If only one shipping option is available, the order will be shipped using the method offered for that order.

Orders with free shipping are usually sent with Track & Trace. However, depending on factors such as the destination, available carriers and logistical circumstances, an order may occasionally be shipped without Track & Trace.

By choosing the free shipping option offered, you agree that your order may be shipped without Track & Trace.

Shipping with Track & Trace

When your order is shipped with Track & Trace, you will receive the available tracking information by email as soon as it becomes available.

You can use the Track & Trace code to follow the progress of your shipment. Please note that the initial tracking information may not appear until the package has been received and processed by the carrier.

Does the Track & Trace link not show any information yet? Please wait until the next working day and try again.

Shipping without Track & Trace

When your order is shipped without Track & Trace, you will not receive a tracking code and it is not possible to track your package online.

An untracked shipment may take longer to arrive than the originally indicated or expected delivery time. This may be due to delays with the carrier or within the international shipping process.

Because an untracked shipment cannot be individually tracked, we cannot investigate the exact location or status of the package. We are therefore also unable to provide exact information about where a package is located or on which date it will be delivered.

If you chose shipping without Track & Trace during checkout, you acknowledge and agree that the shipment cannot be individually tracked.

Have you still not received your order after an extended period? Please contact our customer service. We will then check what information and options are available for your order.